SBH Medical, LTD

I have been a customer for years. I used to get medication for my Shih Tzus Ginger, Brandi and Jet. Customer service is caring and compassionate. I trust them wholeheartedly.

I’m a customer of Big Easy Weight Loss here in New Orleans and they use SBH Medical to fulfill their prescriptions. The medication is sent on ice packs and usually they arrive the next day via FedEx. Last week, FedEx dropped the ball and my medications got delayed by a day (absolutely no fault of SBH). When my meds arrived a day late the meds were no longer cold at all after spending an extra day in the Gulf South with heat indexes of over 100° daily this time a year. I messaged SBH and they said no problem they would ship out a new supply of meds on Monday. Monday they shipped the replacement meds and they arrived on Tuesday and they were still cold. I can’t say enough about their customer service in replacing my meds quickly. I haven’t use my meds from them yet, but I feel pretty safe to say they will be perfect. Thank you SBH for your excellent customer service!

Apparently it is standard practice not to send a receipt for orders. I called asking to have one emailed and they pushed back saying it needs to be mailed. Absolutely unacceptable for you to charge me hundreds of dollars and not send me a receipt.

I've had such a smooth and hassle-free experience with SBH for over a year now for my pet's medication. Pricing is great. Super easy automated phone system and text alerts. I have had no wait and nothing but good experiences when I've called to speak with reps. Refills are shipped out very quickly - often same-day - and always arrive promptly intact. They do great work!

Staff are always considerate and helpful. I will never forget the compassion shown when I called to see if an order placed the previous day could be cancelled because the pet for whom it had been intended had had to be put down that morning. The woman with whom I spoke was truly devastated for me. That is why I didn't hesitate when our vet suggested a prescription for one of our current pets.