SynergenX Galleria | Hormone Health & TRT Clinic

I’ve been seeking treatment at SenergenX since 2025. It is disappointing to write this negative review. I won’t nitpick the areas of improvement and lack of communication, but what I will point out is the money grab!!! Yes the Money grab!!! I went in for my weekly $170.00 treatment a few weeks ago, which I pay for in cash no insurance. I filled out the kiosk check-in and boom I’m told I owe a bunch of money. Note I pay each visit in full period. You can’t leave without paying. Now with further discussion, which delays my visit and, makes me late for another appointment I’m told oh it’s an insurance thing and they didn’t pay etc etc. Now note there are at least 5 others I’m hearing with the same issue. I have a friend that goes to another location and there is the same issue going on. Once they realize I’m a self pay they tell me oh it’s ok just go in and we will fix it. I get my treatment for $170.00 and I pay. I come in the next two weeks the same issue however now the money is being demanded, it’s from 2025, and they have all these print outs!!. I will tell you one thing I’ve looked at each bill…and paid said bill in full each time, but there is no way I owe them a dime especially from last year! It’s clear to me that their business model here is to grab money from anyone who has insurance after the fact because it’s next to impossible to deal with insurance. Anyway buyer beware keep all your paperwork for years or you’ll have a battle on your hands. Expect to see more reviews like this. For me there are several other options and I’m shopping for a new actual Doctor that will spend time with me and not rush me along. In closing turn over is high at this business and that paints a real picture. Everything is handled remotely no doctors are on site nor do they optimize your protocols thru any communication what so ever. I’ve learned that my protocol should be three times a week not once a week. Knowing is power.

This is my second time visiting, and unfortunately the reception staff has been consistently rude and unhelpful. They seem bothered by basic questions and are not friendly at all. During my first visit, the staff was busy on their phones and completely unwilling to explain the check-in/check-out process. As a first-time guest, I was left to figure everything out on my own so they could continue using their cellphones. On my visit today, there was no Wi-Fi—which I understand can happen—but the staff was again rude and unwilling to assist in any way. Overall, the lack of professionalism and basic customer service makes the experience very unpleasant.

Great office. Staff is efficient and friendly. Free snacks and drinks while you wait. Been going for 3 years. Highly recommend.

I have been a patient at this location for over three years and have consistently experienced exceptional care. The staff is always friendly, helpful, and professional. Kass, in particular, has been outstanding as a medical assistant, consistently delivering excellent care throughout my visits. The Nurse Practitioners are also highly skilled, offering thorough assessments and personalized treatment plans that address individual needs. Overall, I highly recommend this facility for its professionalism and quality of care.

Everybody at Synergenix Galleria are great. Most helpful and knowledgeable. Today, had Nurse Jasmine and when it was shot time I kept waiting for the 2 shots, same shoulder. While we were talking, I'm still waiting and waiting...she says all done. Felt NOTHING! Thank you Jasmine, great experience