Abrams Royal Pharmacy, Inc.

Such a nice nice place to buy natural medicine. . My cousin lives here in Texas and she loves to buy her medicine from here. She told me their medicines are all natural. The owner very nice. I got a chance to speak with her and she's not only nice but very very knowledgeable about her products that she sells.. Take a moment and if u have questions ask her and she will give you her best advice for what is best for what you need. I know my cousin suffers from many pains and she says that this pharmacy helps her a lot. Thank you to the brilliant woman that helps and really takes time to listen to my cousin. I deeply thank you sooo much. My heart goes out to you for putting soo much caring into my cousin whom no one else seems to care about . I appreciate you sooo much. For anyone suffering with any pain please go and check this pharmacy out. Natural medicines.

*Updated* Been coming here for years and have always had a great experience. Recently, I had a small mix-up with a product and the team went above and beyond to make it right. That kind of service is why I will keep coming back. They genuinely care about their customers. Highly recommend them if you want quality products and a place that values loyalty.

I can't believe how inconsistent and medically harmful ARP has become. They have been a Dallas institution for decades and as a patient with complex conditions in their specialty target demographic segment, I expected help, not runaround, being ignored, requesting a supervisor to speak with to never be answered at all by anyone, my prescription being held hostage, or them telling other pharmacies who tried hard to help me "We don't have her Rx" when ARP itself had emailed me in writing telling me they had it three days before (but still not filling it....despite me telling them multiple times how critically overdue it was and to fill it as soon as they got it, in MULTIPLE conversations). I wake up AGAIN today to ZERO responses to any of my emails or requests for them to get the Rx to someone who IS willing to fill it, even though I've provided literally every piece of information possible including the direct email address of a pharmacy manager at another facility. Absolutely unacceptable service. And again, I can't believe I am writing this about a pharmacy I was taught was the most respectful, knowledgeable Dallas pharmacy there is, and one that continues to have webinars for women in my exact conditions so is clearly marketing to people with complex multi-illness realities. It is immoral/malpractice/illegal on multiple fronts to market to but then deny care to disabled persons and to cause medical harm by being disorganized, unempathetic, and lacking in basic customer service coordination. I would love to change this review. I've done everything I can to ask for how to be a better customer for their systems and how we can work together more effectively, and I've gotten zero response. To have to file complaints with CPB or HHS or TxAG as a person with hand neuropathy for whom typing means I have to make tradeoff decisions like "typing or eating or brushing teeth today - which one is most important?", because a place I am PAYING won't do what it is designed to do and said it would do, is unacceptable, and if you don't want to be n the business of having customers who have critical medical needs and the stakes that entails, then get into a different business. Underpromise, overdeliver - not the other way around. Unconscionable that companies would rather wait to receive notices from federal agencies about their unlawful disability-inaccessible behavior than just be decent humans. Who wins when a customer is so out of options and goodwill that all they have left is public reporting? No one. No one wins. Take your business elsewhere, Dallas. Friends tell me SandsRx is a great compounding pharmacy in Dallas. Time to make that switch. Don't say you haven't been warned.

After 10 years of spending +/- $200 monthly on supplements and products, I'm done. Will happily take my business elsewhere. Here's why: I have never once been greeted when I came in the door; I have often been overlooked while someone else was waited on who came in after me; when I've had questions, the pharmacist response is curt and they look around like they're not paying attention and cannot be bothered by customer interaction. Several products over the years are no longer carried with no notice and no alternative. With the exception of Lark and the 2 young men who often check me out, I have zero love lost with the rude and dismissive attitudes. Today, I sought to return a product that I bought by accident, meaning to have selected a different brand. After a lengthy phone conversation when I was asked if I had a problem with the brand I accidentally picked up - of course I did, that was the reason I called - I was given an "I don't think so" answer. So I asked to speak to a supervisor. After more than 6 min on hold I get the same person telling me sure, they'll take it back + a 30% re-stocking fee. Thanks for your complete lack of care and concern for over a decade. Shame on me for continuing to think you'll do better. May you reap what you sow.

Pharmacists are always quick and helpful when I need to call, and they also get to you very quickly when using the drive through. I transferred my compounded prescriptions here after endless troubles with another Dallas compounding pharmacy, and it has made my life so much easier. Turnaround is timely, there are never long delays for refills or contacting doctors, they’re never hard to get a hold of, etc. Highly recommend!